Many bank card holders have begun to receive notifications about automatic purchase, which in the statement may appear as “Yandex 5818 Plus” or “Yandex*5818*Plus Present Moscow Rus”. In most cases, 299 or 100 rubles are charged for the service. In the article, we will explain in detail where the subscription comes from and why the debit is carried out without an access code. We will show you how to cancel the service and return the money.
Many online services use promotional discounts and trial access with deferred payment to promote their products. Yandex service. Plus is no exception and offers customers a free trial period, which can be 1 or 3 months. When registering for a trial period, the client is offered to link a bank card and issue an automatic renewal.
Subscribers do not always carefully study the subscription terms or do not follow notifications from Yandex, which is why they are sincerely surprised by the automatic purchase of «Yandex 5815 Plus Moskva RUS». Various amounts can be withdrawn from the card — 199 or 299 rubles.
Next, we will explain what the withdrawal means and how money is withdrawn from the card without a security code. We will also show you how to refuse paid services «Plus Multi» and remove the card if necessary.
- Is it possible to return the money?
- How to unsubscribe Yandex Music Luzern CH
- What does write-off mean?
- How to untie a card
- If the purchase of Yandex 5815 Plus Moskva RUS was not made by you
- How to pause a subscription
- How to remove a card from your profile
- How to disable paid service
- Cancellation via browser version
- Cancellation of Plus service via AppStore or Google Play
- How to unsubscribe
- About refund
- What is Yandex 5818 Plus?
- How to disable Yandex 5818 Plus, issued through partners
Is it possible to return the money?
The technical support of the service is considering the possibility of a refund. The chances of a refund will be higher if the paid Plus services were not used, the registration was performed by mistake, or the debit was carried out by a third party.
To date, communication with Yandex Plus technical support is available exclusively through. Send them a refund request via chat. Be sure to include a reason for activating your subscription. Provide your contact details, chargeback information and attach a screenshot of the Yandex*5818*Plus operation. After that, expect a response from a specialist who will send you detailed instructions.
If you have received a debit, but there is no subscription on your accounts, be sure to indicate this fact to support. Request information about the account that activated the service and ask to delete your card details. While support is dealing with your data, temporarily block the card or turn off the possibility of online purchases.
How to unsubscribe Yandex Music Luzern CH
In some cases, money can be withdrawn from bank cards marked Yandex Music Luzern CH MCC 5815. This charge means that the cardholder has subscribed to Yandex. Music, or made separate purchases of audio content within the framework of this service.
To disable the Yandex Music Luzern CH MCC 5815 subscription, you need to open an account with an active Yandex. Plus” go to the page https://plus.yandex.ru/my/ and cancel the subscription at the bottom.
What does write-off mean?
Yandex 5815 Plus Moskva RUS is an automatic purchase associated with the activation or renewal of a Yandex. Plus. Payment can be charged for a single base rate Multi, or for separately connected services of the Yandex. Music, Kinopoisk HD, Market, etc.
MCC 5815 is assigned to merchants that sell audiovisual content to cardholders in digital format. Such content is digital books, movies, music, magazines, photos, etc.
Money is debited from the card, the details of which were linked at the time of registration of the service, or was previously connected by the user in the personal account or in the Yandex system. pay. In some cases, the card may be linked to Apple Pay or Google Pay mobile services.
How to untie a card
The Yandex Plus service does not covertly impose services, so there is no urgent need to unlink a bank card. However, you can remove the card and do it quite simply:
The card can also be unlinked in the subscription management menu. To do this, go to https://plus.yandex.ru/my/payments and click on the basket icon under the card.
Deleting a card in the Yandex Plus menu
If the purchase of Yandex 5815 Plus Moskva RUS was not made by you
There are a large number of negative reviews on the web, in which users claim that Yandex. Plus, they didn’t use it and didn’t link the bank card anywhere.
If this situation is similar to yours, there is a high probability of hacking the card data. Fraudsters could gain access to her details through phishing resources, after which they used the obtained data for personal purchases on the Internet.
If an illegal charge is detected, we recommend temporarily blocking the card and contacting Yandex. Plus. It’s better to do it through . Following the prompts of the bot, click the «call operator» button. Describe the situation to the specialist, indicate the details of the payment and your card number, take a screenshot of the operation in advance and attach it to the request. The specialist will analyze the situation, tell you which account activated the service and explain the next steps.
How to pause a subscription
An additional option would be to suspend the Plus service. When frozen, the number of prepaid days is saved and you can set a renewal date. The suspension option is available once every six months. Suspending the service is quite simple:
How to remove a card from your profile
After deactivation, debit services will be terminated, however, you can untie your bank card if you wish. You can do this in the browser using the link. In the «Cards in Ya Pay» section, click on the linked card icon and select «Delete».
Removing a card from Yandex Pay profile
Sberbank customers can unilaterally block online purchases of unknown origin on the card. There are two ways to do this: enable the blocking of online purchases without an SMS code, or set an amount limit on the card for online payments. In the article about BumWoW, we described the instructions for .
How to disable paid service
To disable the purchase of Yandex 5815 Plus Moskva RUS, you need to go to your personal account of the Yandex service. Plus, in the control menu, cancel the subscription. If you wish, you can immediately remove the bank card from the payment settings.
Cancellation via browser version
Cancellation through the Yandex Start application
Cancellation of Plus service via AppStore or Google Play
Instructions for unsubscribing via AppStore:
Instructions for canceling the service via Google Play:
How to unsubscribe
You can disable your Yandex 5818 Plus subscription through the Plus subscription management menu.
Confirm deactivation in all pop-ups.
Cancel subscription Yandex 5818 Plus
Be sure to check the entire list of additional options there. For example, the Plus Multi service can come with the Amediateka add-on, more.tv, or the Match! channel package. If an active option is found, turn off the toggle switch opposite it and confirm the refusal.
Deactivation of additional services
Important! After cancellation, you will retain access to the Plus services until the end of the prepaid period.
About refund
According to the consumer protection law, the client has the right to refuse the service and demand a refund.
Yandex is considering refund requests that can be submitted via . However, a few rules must be observed:
What is Yandex 5818 Plus?
A purchase with a Yandex 5818 Plus card means a paid subscription to a package of services from Yandex Plus. The subscription could be issued in the Yandex personal account or through the internal services of the Kinopoisk HD plan, Yandex Music, Yandex Market, Taxi Go. The money is debited from the card, the details of which were used during the registration of trial access to Plus.
«Plus» subscription provides general access to Yandex services. Customers can listen to music, watch movies and series, earn cashback points and spend it on trips, events and food. At the moment, the optimal tariff plan is Plus Multi, which allows you to connect the accounts of relatives and friends to the service. Under the terms of the tariff, new users are offered 2 months of free access, after which the cost of the service will be 299 rubles per month.
Yandex Plus subscription terms
In most cases, the unexpected appearance of a purchase is associated with a trial period. When you connect it, you are asked to link a bank card. The owner must provide payment details and confirm the transaction for verification. At the time of linking to the card, the auto-renewal of the subscription is connected. If the user did not immediately familiarize himself with the terms of the service, he may be sincerely surprised by the purchase that will appear after 2 months.
The four-digit number in the Yandex*5818*PlusPresen Moscow RUS charge means the MCC code of the outlet. Banks assign such a code to outlets that accept payment by cards. With it, you can determine the category of goods and calculate the cashback. 5818 refers to the multi-category of digital goods (video, music, applications, games).
How to disable Yandex 5818 Plus, issued through partners
If there is no standard cancel button in the menu, then the service was issued through: the Google Play or App Store application store, in the personal account of the mobile operator or using a promotional code. It will be necessary to refuse the service only through these services.
Instruction for Android owners:
Instructions for iPhone and iPad owners:
Be sure to go to the subscriber’s office of your mobile operator. Authorization is usually performed through a number and an SMS code. Check out the paid services section. If there are active subscriptions there, cancel all irrelevant ones.
In case of difficulties with finding a service, contact Yandex Plus support via . In the chat, immediately send a detailed request — specify your account, write-off data, also attach a screenshot of the operation. Keep in mind that the answer will not come immediately, so check the correspondence periodically.
