From June 1, 2021, amendments to Federal Law No. 126‑FZ “On Communications” dated July 7, 2003 within the framework of No. 533‑FZ “On Amendments to the Federal Law “On Communications”” came into force, according to which all users must confirm their numbers on the State Services portal, otherwise the numbers may be blocked as early as December 1, 2021.
Due to changes in legislation, GARTEL is required to verify the accuracy of personal data provided by number users. In turn, users of numbers must provide up-to-date passport data to the Operator, after which it is necessary to confirm this information on the State Services portal for each number used.
How to get a verified account on the State Services portal?
You can get a verified account online through a bank, at a service center, using UKEP or through the Russian Post
Fastest way: Online via bank
Log in to your bank’s online application. In the search bar, enter «Registration for Public Services», then «confirm» the account. Indicate the full name, phone number, series and passport number that you indicated when registering on the State Services portal, on the next page enter the SNILS number and e-mail. Then go through the final registration via SMS and wait for the account to be attached to the State Services, it usually takes a few minutes.
If you are a client of one of the following banks, follow the link and follow the instructions:
Other way: Personal visit to the Service Center
Use it if your bank is not listed on the portal or if you need help from an employee of the center.
It is also possible to verify an account with an electronic signature.
How to provide personal data to GARTEL?
It is possible to provide the passport data of a new user of the number, or to confirm the authenticity (relevance) of the passport data of an existing subscriber in one of the following ways:
After providing/confirming passport data to GARTEL, a request will be automatically sent to the State Services portal to confirm the activation of the phone number.
How to register on the State Services Portal?
In case of technical problems, please call the hotline of the State Services portal for help: 8 800 100-70-10.
The portal will ask you for permission to process personal data that is necessary for exchanging data with departments (if you wish, you can read the full text of the consent).
Next, you need to verify your identity.
How is the process of confirming the activation of a number on the State Service portal?
First, make sure that you have a verified account on the State Services portal. Then wait until in the «Notifications» section you will receive a request for «SIM card activation» sent by the telecom operator.
Go to the notification and check if the passport details specified in the request match those that you provided to GARTEL, then click on the «Confirm» button. The status of the application will change to “sent to the department”.
If the data does not match, please contact the GARTEL customer support service, our specialists will check everything.
After a while, a notification about the activation of the number will be sent to the personal account of the State Services.
Now the number is confirmed and communication services will be available to you, the phone number will be automatically added to your profile on Public Services.
If you receive a notification on the portal that the number is not confirmed, then you need to check your passport data with the data available in GARTEL. The error most often occurs if you lost or changed your passport and did not update the data either on the portal or with the operator.
Additionally, you will be notified upon verification of personal data via SMS.
