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The function of supervision and control over compliance with housing legislation in the Samara region is assigned to the GZhI. This Department regulates the work of enterprises in the housing and communal services sector, issues licenses to them and is engaged in the prevention of violations of the mandatory requirements of the law. Given the wide range of powers, a citizen who is faced with non-compliance with existing legal norms can file a complaint with the State Housing Inspectorate to protect their rights and interests. If the claim is found to be justified, the Office will issue an order to eliminate the identified violations.
Procedure
Appeal to the supervisory authority is a last resort when it is not possible to achieve compliance with the law without external intervention. In this regard, at first the citizen should try to solve the problem on his own by directly contacting the violator. If he misses this stage, the complaint submitted to the State Zhi of the Samara Region will not be considered in the manner prescribed by law. And the applicant will be given a recommendation to contact the violator to resolve the situation.
Citizens in most cases are dissatisfied with the work of management companies and homeowners associations. To properly appeal their illegal actions, one should:
Upon consideration of the appeal, the State Housing Office of the Samara Region may issue an order to eliminate the identified violations.
How to apply
Regardless of which method a citizen decides to use to file an appeal with the Inspectorate, he can count on the consideration of the document within the period established by law. Given the possibilities of the GZhI in the Samara region, you can complain:
On the page https://vopros.samregion.ru/ you can see the status of the appeal by indicating your last name and PIN.
A citizen has the right to apply for the protection of his rights not only to the General Directorate. A complaint can be filed with a specific structural unit or a specific official https://gzhi.samregion.ru/category/o-inspektsii/kontakty/.
How to make a complaint
In order for the application to be considered in the shortest possible time, it is important to draw up a document correctly without errors and inaccuracies. A complaint can be written in free form, indicating the following information:
Complaint to the State Housing Inspectorate of the Samara Region can be made according to the model:
For the provision of knowingly false information, the applicant faces criminal liability.
Legislative framework
When drawing up a complaint, one should be guided by the following legislative acts:
Complaint about the provision of poor quality services
Under Art. 161 (part 2.3) of the Housing Code of the Russian Federation, the management company is obliged to monitor the quality of the public services provided and promptly respond to complaints from residents. Therefore, if the landlord of an apartment is dissatisfied with the low temperature of hot water, its weak pressure or heating, he has the right to file a complaint with his Criminal Code. On the basis of such a statement, the necessary measurements must be made and the problems that cause residents to receive poor-quality services must be eliminated. If the request is satisfied, you can request a recalculation of previously issued invoices. If the management company refuses to do this, the homeowner has the right to seek a recalculation in court.
The lack of response to a claim for the provision of low-quality public services is a reason to complain to the State Housing Office of the Samara Region. To do this, a citizen will have to draw up a document, indicating in it the following information:
LLC «ZhS»
Any non-compliance with the norms of the housing legislation is the basis for filing an appeal with the State Housing Office of the Samara Region. But first it is important to make sure that the solution of the issue is within the competence of the Office, otherwise the requirements will be denied. As practice shows, citizens complain mainly about the work of management companies and homeowners associations. They are often unhappy:
A homeowner has the right to apply to the State Housing Office of the Samara Region even if he does not pay utility bills on time and is a debtor.
Q&A
Question: Some unidentified persons live in the basement of an apartment building. The chairman of the HOA does not explain on what basis they occupy the premises and does not let the initiative group of residents go there (the door is locked). Homeowners are categorically against such use of the basement. What to do?
Answer: Such actions of the chairman are a direct violation of the law. In such a situation, residents should contact the district or district police department. Law enforcement officers will gain access to the basement and check the documents of the people living there. Depending on the results, a decision on further actions will be made. But in any case, the chairman will not be able to avoid unpleasant consequences. The police will send a request to the GZhI with a demand to take legal measures against him.
Question: The roof constantly leaks during rains. Due to the constant dampness, the plaster and the ceiling crumbled. UQ ignores requests for repairs and troubleshooting, citing a lack of funds. What should residents do?
Answer: When carrying out its activities, the management company is obliged to adhere to the provisions of the current agreement. In particular, this applies to repair work in order to eliminate emergency situations. In such circumstances, a written request should first be submitted to the Criminal Code demanding that the leak be repaired. If the complaint is not satisfied, you will have to file an appeal with the State Zhi of the Samara Region.
Question: The inspectorate issued an order to write off the payment accrued for services that were not actually provided. But the Criminal Code decided to challenge it and appealed to the arbitration court. What should residents do?
Answer: The Arbitration Court is the last instance where the offender can file a claim to challenge the Inspectorate’s order. Residents can only wait for what decision will be made on the merits. If the court refuses to satisfy the request to cancel the order, the management company will be obliged to write off the accrued payment.
Not all management companies comply with the requirements of the GZhI of the Samara Region:
https://youtube.com/watch?v=Oz7fHc2yHRU%3Ffeature%3Doembed
